Financial Counseling - Programs - Eskenazi Health

At Eskenazi Health, more than 60 financial counselors – including certified application counselors for the Health Insurance Marketplace – are available to help patients determine the method of payment and/or insurance plan that is best for them.

Eskenazi Health financial counselors can complete the following applications:

  • Federal Marketplace
  • Indiana Coverage Programs (IHCP)
    • Hoosier Healthwise
    • Children's Health Coverage Program (CHIP)
    • HIP 2.0 Healthy Indiana Plan
    • Medicaid for the Aged, Blind and Disabled - M.E.D. Works and Behavioral & Primary Health Care Coordination (BPHC)
    • Medicare Savings Programs
    • Emergency Services Only
    • Family Planning
    • Breast and Cervical Cancer Program (BCCP)

Eskenazi Health provides primary care through the Eskenazi Health Center system, which has multiple locations throughout Marion County. Eskenazi Health Center is a Federally Qualified Health Center and does not deny services to any individual based on inability to pay; it is open to all. All Eskenazi Health Center locations have a sliding fee schedule that bases discounts on family size and income. There is also an optical shop sliding fee schedule.

Financial counselors also can give referrals for other payor resources to qualified patients. Counselors are available at Sidney & Lois Eskenazi Hospital, Monday - Friday, 8 a.m. - 6 p.m. Please see individual Eskenazi Health facilities listed in the locations tab below for their hours.

Appointments are currently needed to meet with a financial counselor. Appointments can be made by calling 1.855.202.1053 or scheduled online through Eskenazi Health MyChart. Login to your Eskenazi Health MyChart account or visit the MyChart page to learn more. Patients in need of food assistance are encouraged to visit the Food as Medicine page to learn more about available programs including information about SNAP application assistance.

Eskenazi Health would like to remind all patients covered by Medicaid to visit to report any changes and check eligibility. Beginning in April 2023, eligibility redeterminations will resume, with a plan to return to normal operations within 12 months. Many redeterminations will be done automatically based on information the state has available. However, in some situations, the state of Indiana will need to ask the member for information about themselves and their family, such as current address, employment status and income, age and family size. Patients with questions or concerns about eligibility redeterminations may contact a member of the Eskenazi Health Financial Eligibility Services team by calling 1.855.202.1053 or scheduling an appointment online through Eskenazi Health MyChart. Patients are asked to log into their Eskenazi Health MyChart account to learn more.

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What to Bring to a Financial Counseling Visit

Below is a general list of items patients may need during the application process. For questions about whether a document is necessary for a specific application, please call a financial counselor at 1.855.202.1053. Follow the following prompts: Press #1 for English or #2 for Spanish. Then, press #2 to speak to a financial counselor.

  • Photo identification
  • Social Security number or document number for legal immigrants
  • Employer and income information for every member of your household (information
    from pay stubs or W-2 forms)
  • Policy numbers for any current health insurance plans covering members of your household

For more information, please contact Eskenazi Health Financial Counseling at 1.855.202.1053. If you are trying to reach a financial counselor at an Eskenazi Health Center location, please call the site directly.

This website is NOT for medical emergencies or medical treatment. For medical treatment, please contact your physician’s office by phone or go to the nearest emergency room. For emergencies, please call 911 or go to the nearest emergency room. If this is a mental health emergency, please call 317.880.8485.

I understand that I am voluntarily disclosing the information above to Eskenazi Health to allow them to contact me. The information I have disclosed is not patient protected information and therefore not subject to HIPAA protection.

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