Patients

Eskenazi Health provides a variety of resources to patients including online payment processing, access to secure medical records and more. Learn more about these resources through the below FAQ.

OUTPATIENT APPOINTMENTS

How do I schedule, reschedule or cancel an appointment?

Please contact the clinic directly to schedule, reschedule or cancel your appointment. You may also call Eskenazi Health Connections for your scheduling needs at 317.880.7666.
How do I find a doctor if I am a new patient?

To find a primary care doctor, please call Eskenazi Health Connections at 317.880.7666.
What can I expect when I come for an appointment or to visit someone on the Eskenazi Health downtown campus?

Patients and visitors entering the Sandra Eskenazi Outpatient Care Center, the Sidney & Lois Eskenazi Hospital or the Michael & Susan Smith Emergency Department will be screened for items that pose a safety risk. Screening equipment will include a pass-through metal detector, handheld scanning device and X-ray machine for belongings. If circumstances warrant it, patients or visitors will be scanned using a handheld device, and personal items such as, but not limited to, purses, backpacks, bags and briefcases will be sent through an X-ray machine. These screening measures are part of maintaining a safe campus environment for Eskenazi Health staff, patients and visitors and will not interfere with or delay emergency medical treatment.
How do I get a referral to a specialist?

You can obtain a referral to a specialist by seeing your primary care provider. If you need help finding a primary care provider, please call Eskenazi Health Connections at 317.880.7666.

HOSPITALIZED APPOINTMENTS

What do I need to bring for an overnight stay as a patient?

In general, it’s a good idea to bring pajamas, socks or slippers, a toothbrush and other toiletries, eyeglasses, a change of clothes to wear home, a list of your current medications and allergies, and entertainment such as books or magazines.
Are overnight visitors allowed at the Sidney & Lois Eskenazi Hospital?

Overnight stays vary by unit. Please contact the unit to inquire about overnight visitors.
What overnight accommodations are located near Eskenazi Health?
Eskenazi Health is located in Downtown Indianapolis near many area hotels, including:
For more information on accommodations in Indianapolis, you can visit www.visitindy.com.
How do I call a patient's room?

Dial the operator at 317.880.0000 to be connected to a patient’s room. Each patient will also have a direct telephone line you can call. Please note that patients may choose not to have information related to their stay made available.
I called about a patient in the hospital and was told that no information could be released. Why?

Sometimes because of the sensitive nature of a situation or at the patient’s or patient’s family’s request, Eskenazi Health is required to withhold all information from callers. Though we understand that it may feel frustrating to not receive information you are requesting, it is for the patient’s privacy.

HEALTH CARE COVERAGE AND BILLING

I need health care coverage. Can Eskenazi Health help?

Yes, please call Eskenazi Health Financial Eligibility Services at 1.855.202.1053.
Does Eskenazi Health offer a financial assistance program?

Yes, please call Eskenazi Heath Financial Eligibility Services at 1.855.202.1053 to speak with a financial counselor. You may also visit our Financial Counseling page for more coverage information.
I have questions about my bill - who do I contact? Can I pay by phone/online or do I need to pay in person?

If you have billing questions, please call Eskenazi Health Customer Service at 317.880.4055, Monday through Friday from 8 a.m. to 5 p.m. If you would like to pay over the phone with a credit card, please call 1.866.684.9354. You can also pay through Eskenazi Health MyChart or in person at the Eskenazi Health Cashier Office, located on the first floor of the Sandra Eskenazi Outpatient Care Center. It is open Monday through Friday from 8 a.m. - 5 p.m.
How can I find out what the copay for a medical procedure will be?

Please visit our Insurance and Pricing Information page.

PATIENT RESOURCES

I have a medical question. Who can I call?

Please call 911 if it is an emergency. Non-emergent medical questions can be directed to Eskenazi Health Connections at 317.880.7666. A nurse is available 24 hours a day to answer questions.
Who do I talk to if I have questions, comments, concerns or compliments regarding my care?

Please contact the Eskenazi Health Office of Patient Experience Monday through Friday from 8 a.m. to 5 p.m. at 317.880.8333.
What if I need interpretation services?

Eskenazi Health provides language services for patients who prefer to communicate in their native language. Over 240 languages and dialects are supported via interpreters, video conferencing and over-the-phone services. Patients are asked to notify Eskenazi Health staff if they need interpretation services during their hospital stay or appointment.

Services are also provided for hearing-impaired patients, with special equipment available. Patients are asked to please notify a staff member if they require further assistance.
How do I get copies of my medical records?

Please visit our medical records page for details on the process and cost of obtaining medical records.

MISCELLANEOUS

Can I volunteer at Eskenazi Health?

Please visit the Volunteer page to learn about opportunities to volunteer at Eskenazi Health.
Can you smoke outside the building?

In order to protect the health of patients, staff and visitors, Eskenazi Health buildings and grounds are all tobacco-free.
Does Eskenazi Health have an ATM?
Yes, there are two ATMs on the Eskenazi Health downtown campus.
- Main floor of the Fifth Third Bank Building
- Second floor of the Sidney & Lois Eskenazi Hospital, near the Ingram Micro Mobility Marketplace
Where is the lost and found?

Please call the Eskenazi Health Property Room at 317.880.8365.
Does Eskenazi Health have a courtesy phone and, if so, where is it located?

There is a phone at the main information desk that is free for patients and visitors to use. The main information desk is located in the Eli Lilly and Company Foundation Concourse on the first floor of the Sandra Eskenazi Outpatient Care Center.

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OUTPATIENT APPOINTMENTS

How do I schedule, reschedule or cancel an appointment?

How do I find a doctor if I am a new patient?

What can I expect when I come for an appointment or to visit someone on the Eskenazi Health downtown campus?

How do I get a referral to a specialist?

HOSPITALIZED APPOINTMENTS

What do I need to bring for an overnight stay as a patient?

Are overnight visitors allowed at the Sidney & Lois Eskenazi Hospital?

What overnight accommodations are located near Eskenazi Health?

How do I call a patient's room?

I called about a patient in the hospital and was told that no information could be released. Why?

HEALTH CARE COVERAGE AND BILLING

I need health care coverage. Can Eskenazi Health help?

Does Eskenazi Health offer a financial assistance program?

I have questions about my bill - who do I contact? Can I pay by phone/online or do I need to pay in person?

How can I find out what the copay for a medical procedure will be?

PATIENT RESOURCES

I have a medical question. Who can I call?

Who do I talk to if I have questions, comments, concerns or compliments regarding my care?

What if I need interpretation services?

How do I get copies of my medical records?

MISCELLANEOUS

Can I volunteer at Eskenazi Health?

Can you smoke outside the building?

Does Eskenazi Health have an ATM?

Where is the lost and found?

Does Eskenazi Health have a courtesy phone and, if so, where is it located?

Thank You!

Need More Information?

Patients

Patients

OUTPATIENT APPOINTMENTS

How do I schedule, reschedule or cancel an appointment?

How do I find a doctor if I am a new patient?

What can I expect when I come for an appointment or to visit someone on the Eskenazi Health downtown campus?

How do I get a referral to a specialist?

HOSPITALIZED APPOINTMENTS

What do I need to bring for an overnight stay as a patient?

Are overnight visitors allowed at the Sidney & Lois Eskenazi Hospital?

What overnight accommodations are located near Eskenazi Health?

How do I call a patient's room?

I called about a patient in the hospital and was told that no information could be released. Why?

HEALTH CARE COVERAGE AND BILLING

I need health care coverage. Can Eskenazi Health help?

Does Eskenazi Health offer a financial assistance program?

I have questions about my bill - who do I contact? Can I pay by phone/online or do I need to pay in person?

How can I find out what the copay for a medical procedure will be?

PATIENT RESOURCES

I have a medical question. Who can I call?

Who do I talk to if I have questions, comments, concerns or compliments regarding my care?

What if I need interpretation services?

How do I get copies of my medical records?

MISCELLANEOUS

Can I volunteer at Eskenazi Health?

Can you smoke outside the building?

Does Eskenazi Health have an ATM?

Where is the lost and found?

Does Eskenazi Health have a courtesy phone and, if so, where is it located?

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