Patients

Overnight stays vary by unit. Please contact the unit to inquire about overnight visitors.

Urgent care services are available on a walk-in basis for people who are experiencing an illness or injury that requires immediate attention, including pregnancy issues, but is not severe enough to visit the emergency department. Please visit our urgent care page for more details on location and hours.

If you would like to make an appointment to see a primary care provider or inquire about an appointment with a specialist, please call 317.880.7666 or click here to request an appointment online.

Please visit the Volunteer page to learn about opportunities to volunteer at Eskenazi Health.

In order to protect the health of patients, staff and visitors, Eskenazi Health buildings and grounds are all tobacco-free.

There is a phone at the main information desk that is free for patients and visitors to use. The main information desk is located in the Eli Lilly and Company Foundation Concourse on the first floor of the Sandra Eskenazi Outpatient Care Center.

Yes, there are two ATMs on the Eskenazi Health campus.

• Main floor of the Fifth Third Bank Building
• Second floor of the Sidney & Lois Eskenazi Hospital.

Please call our patient access line at 317.880.6540.

Dial the operator at 317.880.0000 to be connected to a patient’s room. Each patient will also have a direct telephone line you can call. Please note that patients may choose not to have information related to their stay made available.

To fill your prescription, please call your Eskenazi Health Center directly and follow the prompts.  For a list of pharmacy locations, click here.

To find a primary care doctor, please call 317.880.TOUR (8687). 

You can obtain a referral to a specialist by seeing your primary care provider.

Please visit our medical records page for details on the process and cost of obtaining medical records.

Immunization records can also be obtained from your primary care provider or the Indiana State Department of Health. Click here to go to their website.

Please contact the clinic directly to schedule, reschedule or cancel your appointment. You may also call Eskenazi Health Connection for your scheduling needs at 317.880.7666.

Sometimes because of the sensitive nature of a situation or at the patient’s or patient’s family’s request, Eskenazi Health is required to withhold all information from callers. Though we understand that it may feel frustrating to not receive information you are requesting, it is for the patient’s privacy.

Please call 911 if it is an emergency. If not, you may call Eskenazi Health Connection at 317.880.7666 with any medical questions. A nurse is available 24 hours a day to answer questions.

If you have billing questions or want to pay over the phone with a credit card, you can call 317.880.4055. You can also pay in person at the Eskenazi Health Cashier Office, located on the first floor of the Sandra Eskenazi Outpatient Care Center. It is open Monday through Friday from 8 a.m. - 4 p.m. and can be reached by calling 317.880.4083.

Yes, please call Eskenazi Health Financial Eligibility Services at 1.855.202.1053.

Eskenazi Health is located directly on the IndyGo bus line. If you are a Medicaid patient, you can call 1.800.356.1204. Please remember to provide your own child safety seat, if appropriate.

There is a charging station located in the Michael & Susan Smith Emergency Department at Eskenazi Health.

The Frank & Katrina Basile Gift Shop carries a wide variety of merchandise and is open from 7:30 a.m. - 5:30 p.m., Monday through Friday, and 10 a.m. - 5:30 p.m., Saturday and Sunday.  It is closed on major holidays.

In general, it’s a good idea to bring pajamas, socks or slippers, a toothbrush and other toiletries, eyeglasses, a change of clothes to wear home, a list of your current medications and allergies, and entertainment such as books or magazines. For specifics, please contact the area where you will be staying.

To sign up for Health Advantage, you need to bring proof of Marion County residency, a photo ID and proof of income. For more information about this program and other coverage options you might qualify for, please call 1.855.202.1053 to speak with a financial counselor.

Eskenazi Health is located in Downtown Indianapolis near many area hotels, including:

• Park Place at City Centre
• Candlewood Suites Indianapolis Downtown Medical District  
• Courtyard by Marriott Indianapolis at the Capitol
• Fairfield Inn & Suites Indianapolis Downtown
• Sleep Inn & Suites and Conference Center Downtown (provides shuttle to Eskenazi Health downtown campus)

For more information on accommodations in Indianapolis, click here.

For parking, please visit Eskenazi Health parking page.

Please call the Eskenazi Health Property Room at 317.880.8365.

St. Margaret's Pharmacy is located on the first floor of the Sandra Eskenazi Outpatient Care Center. Its hours are Monday through Friday, 8 a.m. to 10 p.m.; Saturday, 10 a.m. to 6 p.m.; and Sunday and holidays 12 (noon) to 6 p.m. To contact the pharmacy, please call 317.880.4500.

Eskenazi Health also has other pharmacies at various locations. Click here for a list.

Please contact the Eskenazi Health Office of Patient Experience Monday through Friday from 8 a.m. to 5 p.m. at 317.880.8333 or email Crissy Lough to offer feedback.