facebook COVID-19: Visitation Restrictions, Mask Information, Who to Call/What to Do and Symptoms to Know

As the COVID-19 situation evolves, it's important to stay informed. A new letter from Eskenazi Health CEO Dr. Lisa Harris (May 22, 2020) describes what we are doing to help stop the spread and keep you safe and healthy. Throughout our website, you can find more information on COVID-19, including the importance of continuing to address other health concerns, keeping your mental health a priority, and preparing but not panicking

Thank You

We recognize the sacrifices all Hoosiers are making to support the fight against COVID-19. From providing meals to those in need to sharing messages of encouragement, Eskenazi Health stands in awe of the community's strength and charity. Thank you for taking care of each other and allowing us to take care of you. Read our full message of thanks here.  

Eskenazi Health Dashboard

Eskenazi Health is committed to sharing information as we help the community through this crisis. The Eskenazi Health-specific COVID-19 figures found in this dashboard will be updated twice a week. Data collection began on March 3, 2020 and is specific to Eskenazi Health patients and Eskenazi Health team members. For the most up-to-date information on the COVID-19 situation in Indiana, including overall surge capacity, please visit https://coronavirus.in.gov

Eskenazi Health Safety Plan

Eskenazi Health takes the health and safety of our employees very seriously. In response to the spread of COVID-19, and in compliance with the Governor's Executive Order 20-26, we have developed this COVID-19 Safety Plan as part of our efforts to reduce the potential for exposure to and spread of the coronavirus. 

Masks and Health and Safety Information

As we work to conserve our supplies for our health care staff and team members, we are requiring patients who are coming for appointments at any Eskenazi Health facility to wear their own face covering. Face coverings must cover the nose and mouth and be worn at all times when in an Eskenazi Health facility. 

We are currently accepting donations of new personal protective equipment (PPE) supplies, including homemade cloth masks. Please visit this page to learn more. Instructions for how to make your own cloth mask are also included on this page.

As we begin to schedule more in-person appointments and procedures, please know that your health and safety remain our priority. Please review this information to learn what we are doing to protect you and our team members. 

For information on how to wear a face covering correctly, please visit this page:
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-to-wear-cloth-face-coverings.html

Updated Visitor Restrictions for Eskenazi Health Began June 15

Eskenazi Health now allows one visitor per patient in non-COVID-19 inpatient areas from 1 to 4 p.m. Under the revised restrictions, one person will be identified as the visitor per day; the patient may select the visitor if able to do so or the appropriate next of kin/guardian will be identified.

Other important items to know include:

  • No visitor may stay all night.
  • Visitors may only go to the patient room and must stay there.
  • All visitors will be screened for symptoms at the entrances and given a mask and instructions to wear the mask at all times within the hospital. Visitors are encouraged to bring their own mask though it cannot have an exhalation or pop-off valve.
  • Following screening, visitors will be directed to the Green Elevators to be checked in for visitation by the Eskenazi Health Office of Patient Experience. Visitors will be given clearance, identifying they have been checked in and authorized for the daily visit.
  • Eskenazi Health Family Beginnings will allow one visitor for the duration of the patient’s stay. Visitation is not restricted to 1 – 4 p.m.
  • Eskenazi Health NICU will allow one parent of the baby to visit at a time.
  • The Kathi & Bob Postlethwait Mental Health Recovery Center will allow visitors between 1 to 4 p.m. when deemed appropriate by the doctors or the charge nurse. Visits can take place for 30 minutes at a time in one of the consult rooms.
  • Vulnerable patient populations (e.g., patients with dementia, Down syndrome, autism, hearing impairments, etc.) will be handled on a case-by-case basis.

Caregiver presence that is required for discharge education is an approved exception. It is encouraged for this visitation to take place between the hours of 1 to 4 p.m. when possible to align with the interim visiting hours.

Patient families are encouraged to check on a patient receiving care in the Sidney & Lois Eskenazi Hospital at any time by calling 317.880.0000. If the patient is in critical condition in the Michael & Susan Smith Emergency Department, please call 317.880.8100. This line is staffed from 7 a.m. - 3 p.m., Monday through Friday. If it is after these hours or on the weekend, please call 317.880.9191.

Outpatient Visitation Guidelines

The following restrictions will continue in the outpatient setting.

  • Children are not allowed to visit at this time in any setting.
  • Pediatric patients will be allowed one visitor in the outpatient setting.
  • Visitors for outpatient surgery patients will utilize the current process in place.
  • No visitors will be allowed with patients in the Michael & Susan Smith Emergency Department.
  • No visitors will be allowed in Sandra Eskenazi Mental Health Center Triage.
  • Ambulatory sites will allow one adult visitor to accompany a minor patient or an OB ultrasound patient. No other visitors are allowed at this time unless the patient has special needs requiring assistance or at provider discretion.

Temporary Prescription Delivery Service Available from Eskenazi Health St. Margaret’s Pharmacy

In support of social distancing, Eskenazi Health Pharmacy is offering prescription delivery for Eskenazi Health patients. Patients can call Eskenazi Health St. Margaret’s Pharmacy at 317.880.4500. A staff member will verify the insurance and payment information and discuss prescription needs. Once filled, the prescription will be delivered to the patient’s residence at no additional charge.

Symptoms to Know, Who to Call and What to Do

If you are ill with flu-like symptoms such as fever, new cough and shortness of breath, please call your primary care provider or Eskenazi Health Connections at 317.880.7666. Health care professionals are available 24/7 to answer questions on symptoms and direct you to the most appropriate care. It is important to first call before arriving to Eskenazi Health facilities. Learn more about how to stay healthy from Dr. Amy Beth Kressel, medical director of Eskenazi Health Infection Prevention and Antimicrobial Stewardship. 

Resources to Learn More About COVID-19

According to the Centers for Disease Control and Prevention, otherwise healthy, stable patients with fever and new cough should stay home and isolate. This includes not going out in public places. Learn more on the CDC website

In addition, the Indiana State Department of Health has a COVID-19 resource line open to the public that is staffed 24/7: 1.877.826.0011

Video Resources

What is COVID-19?
COVID-19: What to do if you’ve been exposed
COVID-19: What to do if you have it
5 Steps to Proper Hand Washing
Social Distancing
How to Social Distance

Commitment to Employment

Eskenazi Health's importance to the community has never been greater, both now and as we look to the future. We are committed to ensuring that employees have roles to fill and work to do as we continue to move through the pandemic. 

Información es español sobre el COVID-19

En cada uno de los siguientes enlaces encontrará información útil, no solo para prevenir el contagio con el coronavirus COVID-19, sino para reducir el estrés que ocasiona la pandemia:

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