At Eskenazi Health, you are the most important member of the health care team. As a member of this team, we encourage you to ask questions and participate in decisions about your care. Our Patient Rights and Information Guide (in the "downloads" box at the bottom) will provide you with information that is important for you to know in order for you to be well informed about your care and your rights.
If you ever have questions or concerns about your visit to Eskenazi Health that cannot be resolved promptly by the staff who are assisting you, please feel free to contact a member of the Office of Patient Experience by calling 317.880.8329. Office of Patient Experience staff members are available Monday through Friday from 8 a.m. to 5 p.m. After hours, please inform the charge nurse of your nursing unit or clinic of any concerns needing immediate attention. If your concern cannot be resolved with the Office of Patient Experience staff, you may also contact the Indiana State Department of Health by calling 317.233.1325 (TDD 317.233.5577).
You may also write to the following address:
Indiana State Department of Health
2 North Meridian Street
Indianapolis, IN 46204
Notice of Privacy Practices
Please review Eskenazi Health's Notice of Privacy Practices (in the "downloads" box below) if you have any questions about our policies regarding patient information.
There may come a time when you are unable to communicate your wishes concerning your health care. In Indiana, state law recognizes several types of Advance Directives, each designed to protect your rights and to give you or your representative a voice in your care should you become unable to communicate your own decisions. While you can always talk with your doctor and express your wishes for treatment, the Advance Directive is a valuable tool you can use to control your future medical treatment. Please read our Advance Directives brochure at the bottom for more information.
If you have questions concerning Advance Directives, or would like to arrange for a speaker who can provide your group with more information, please contact Wishard Health Services' Manager of Chaplaincy Services at 317.880.7123 or email Father Robert Lyons.
Eskenazi Health is accredited by The Joint Commission, which means you can count on the highest levels of quality and safety. If you ever have concerns about patient care or safety in our organization that we have not addressed, you have the right to contact The Joint Commission by phone at 1.800.994.6610, by email at email@example.com, or by fax at 630.792.5636.
You may write to The Joint Commission at the following address:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Because the health of Eskenazi Health patients, visitors and employees is so vitally important, all Eskenazi Health buildings and grounds are tobacco-free.