My Eskenazi Health Help

Problems signing in?
Have you registered to use My Eskenazi Health powered by RelayHealth? To use My Eskenazi Health, you must first register. After you receive email confirmation, complete your enrollment online and create a User ID and Password. If you received an email invitation from your provider to use this service, be sure you completed the online RelayHealth registration using the link provided in the invitation email.

Is your User ID the same as your email address?
When you complete the online registration in RelayHealth, you provide an email address. The email address you provided is also your User ID, although you can change it to something else. Try entering your email address as your User ID if you aren't sure if you changed the User ID.

I forgot my User ID or Password. What should I do?
If you have forgotten your User ID or your Password, simply click the Forgot User ID or Password? link beneath the login button and follow the simple and secure process to retrieve your sign in information. You can also call RelayHealth Customer Support at 866.735.2963 for assistance.

Are cookies disabled in your Web browser?
Turning off your Web browser's ability to store cookies may cause difficulties when you sign in. Here is how to enable cookies in browsers supported by RelayHealth.

Internet Explorer
            Choose Tools >> Internet Options.
            Click the Security tab.
            Click the Trusted Sites icon, then click the Sites button.
            In the Add this website to the zone field, enter:
            (Don't forget the https://)
            Click OK.
            Choose Tools >> Options >> Privacy.
            Click the Cookies tab.
            Check Allow sites to set cookies
                Click the Exceptions button.
                In Address of website, enter
                (Don't forget the https://)
                Click the Allow button.
                Click the Close button.
            Click OK.
            Choose Preferences >> Security.
            Under Accept Cookies:
                Click Always, OR
                Click Only from sites that you navigate to.